Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free and vegan?
Lisa Eldridge Beauty is a 100% cruelty-free brand. While the majority of our products are vegan, please check the specific product pages for a full ingredient list and vegan certification.
How can I find my perfect foundation or lipstick shade?
We offer a comprehensive Shade Finder tool on our website. You can also contact our customer service team with photos for a personalized recommendation from our beauty experts.
What is your return policy?
We accept returns on unopened and unused products within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Please contact us within one hour of placing your order if you need to make changes, though we cannot guarantee modifications.
How should I store my lipsticks and skin care?
To maintain the integrity of our high-performance formulas, store your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.